Homarjo TriageYour support inbox — already read, classified, prioritized, and with the reply drafted.
AI triage for aerospace parts support. Every email becomes a case: category, urgency, deadline, draft answer.
- P/N
- SA-2210-4
- Qty
- 2
- A/C
- ATR 72-600
- MSN
- 1234
Dear Laura, thank you for your request. Our quotation:
• SA-2210-4 × 2 — {{ price }}
The problem
The urgent email looks like every other email.
Aerospace parts support teams run on a shared inbox: requests for quote (RFQ), purchase orders, “where is my order?” chases, warranty claims — all mixed together, all day, often in multiple languages.
The urgent ones are buried: a grounded aircraft (AOG) costs an airline tens of thousands per hour, and the email about it looks like every other email.
Teams re-read, re-type, re-key into spreadsheets and ERPs; quotes take days; deadlines live in people's heads.
What it does
Every email becomes a case.
Triage with AOG priority
Every inbound email is read the moment it arrives and classified: RFQ, Purchase Order, Status Update, Warranty Claim. AOG urgency is flagged and a response deadline is computed from your own lead-time rules — AOG always jumps the queue.
Replies drafted, prices one click away
The reply is drafted in the customer's language, greeting them by first name. RFQ replies arrive as a fill-in quote; click a quantity tier from your own Excel price lists and the price drops into the draft — with its provenance (file → sheet → cell) shown for verification.
A workbench for the whole team
Assign cases, track status, share notes and to-do checklists. Focus mode gives each agent a personal queue, most urgent first — work one case at a time, mark done, next.
Works alongside Outlook and Gmail
Categories appear as labels and folders in the inbox the team already uses. Adoption can be gradual — value starts on day one even if agents never open the dashboard.
How it works
Setup is an afternoon. The team keeps its inbox.
Connect the support inbox
Every email is classified and becomes a case
The queue orders itself by urgency and deadline
Agents check the pre-drafted reply and click in prices
Send from your own mail client
Corrections make the system smarter
No rip-and-replace. No ERP migration.
Security & data
One isolated data store per company.
Your emails, prices and CRM data live in their own separate store — physically separate files, not rows in a shared database. Never shared, never sold, never used for other customers. EU hosting; self-hosting available on request.
How we handle your dataIn production
In production at a leading Italian aircraft-interiors manufacturer, classifying their entire customer-support inbox every day — RFQs, purchase orders, status requests, warranty claims, AOG.
Industry runs on email. We make it formidable — one inbox at a time, until supply chains coordinate as data. Read why →
See your own inbox, triaged.
A 30-day pilot on your own inbox. Setup is an afternoon.
See it on synthetic data first — nothing of yours leaves your inbox until you say so.